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How it works
Find your address
Select the problem
Monitor real-time ETA
Once satisfied, end the job
Frequently Asked Questions
How does the service work?
The service is available on the Just Paddle app. Once installed, select Emergency Service from the side menu, complete three quick steps and we'll immediately alert nearby tradespeople of your emergency. Once a tradesperson accepts the job, you can review their profile, monitor their journey and contact them. When the emergency has been made safe or issue identified, the tradesperson will end the job in their app. This action triggers a popup to appear in your app, asking you to confirm. If you agree, we will close the job and pay the tradesperson within 14 days. If you disagree, we will hold your payment and support the tradesperson and yourself through a dispute process.
How do i pay?
You pay in-app using a debit or credit card. We hold payment until you confirm the emergency has been made safe or issue identified.
What happens if it takes longer than an hour?
Most emergencies are made safe or issue identified within the hour. If a tradesperson suggests it could take longer, it is between yourself and the tradesperson to agree costs beyond the first hour.
Can I cancel a call-out?
Yes, you can cancel up until the tradesperson has started their journey.
Do I get charged for cancelling?
If you cancel the emergency job after the tradesperson has started their journey, you will get charged £35
What if i'm not happy with the work or tradesperson?
We provide you with the opportunity to dispute a job and provide feedback in-app. Furthermore you can contact us here for further assistance