The service is available on the Just Paddle app. Once installed, select Emergency Service from the side menu, complete three quick steps and we'll immediately alert nearby tradespeople of your emergency. Once a tradesperson accepts the job, you can review their profile, monitor their journey and contact them. When the emergency has been made safe or issue identified, the tradesperson will end the job in their app. This action triggers a popup to appear in your app, asking you to confirm. If you agree, we will close the job and pay the tradesperson within 14 days. If you disagree, we will hold your payment and support the tradesperson and yourself through a dispute process.

You pay in-app using a debit or credit card. We hold payment until you confirm the emergency has been made safe or issue identified.

Most emergencies are made safe or issue identified within the hour. If a tradesperson suggests it could take longer, it is between yourself and the tradesperson to agree costs beyond the first hour.

Yes, you can cancel up until the tradesperson has started their journey.

If you cancel the emergency job after the tradesperson has started their journey, you will get charged £35

We provide you with the opportunity to dispute a job and provide feedback in-app. Furthermore you can contact us here for further assistance